FAQ

Change information of the policy in SIMS
The information (Passport ID, Date of Birth etc.) has been successfully updated already in our system. Please kindly find the insurance policy attached....
Fri, 6 Dec, 2024 at 10:06 AM
Address Confirm
Thank you for your email.  We confirm that we have successfully updated your address. You can also update your address in MySwissare App or Swisscare O...
Fri, 6 Dec, 2024 at 10:06 AM
ANKER - Claim Delete message
Thank you for your email. Due to the GDPR, we (insurance broker) no longer store or process any medical data.  Please note that this email will not ...
Fri, 6 Dec, 2024 at 10:06 AM
ANKER - De Goudse - Forward Claim Service - Coverage Question
Thank you for your email. Your enquiry has been forwarded to the claim service.  In urgent cases please use the following contact information:  ...
Fri, 6 Dec, 2024 at 10:07 AM
ANKER - ISIE - Cancellation Conditions
According to the General Insurance Conditions (GIC), article 2.7 Cancellation and reimbursement of the insurance premium: The insurance policy can be ca...
Fri, 6 Dec, 2024 at 10:07 AM
ANKER - ISIE - deductible
Thank you for your email. We would like to inform you that there are no deductible (0 excess) for the medical cover in your insurance policy. There ...
Fri, 6 Dec, 2024 at 10:07 AM
ANKER - ITVS+ITVI Travel - Cancellation Conditions
According to the General Insurance Conditions: article 1.10 Cancellation of the insurance & refund of the premium: The insurance policy can be cance...
Fri, 6 Dec, 2024 at 10:07 AM
ANKER - SOS - Forward Medical Emergency Assistance
Thank you for your email. Your enquiry has been forward to our medical / emergency assistance team. You will be contacted via email or phone shortly. ...
Fri, 6 Dec, 2024 at 10:16 AM
BT info Request for Refund
We kindly ask you to provide the following bank details to assist us to make the refund as soon as possible: IBAN SWIFT/BIC Bank holder name ...
Fri, 6 Dec, 2024 at 10:17 AM
BT refund and cancellation confirm
Thank you for your email.  We confirm the cancellation of your policy PolicyXXXX, and the amount of € xxx has now successfully been refunded to your ban...
Fri, 6 Dec, 2024 at 10:17 AM