FAQ
The information (Passport ID, Date of Birth etc.) has been successfully updated already in our system. Please kindly find the insurance policy attached....
Fri, 6 Dec, 2024 at 10:06 AM
Thank you for your email. We confirm that we have successfully updated your address. You can also update your address in MySwissare App or Swisscare O...
Fri, 6 Dec, 2024 at 10:06 AM
Thank you for your email. Due to the GDPR, we (insurance broker) no longer store or process any medical data. Please note that this email will not ...
Fri, 6 Dec, 2024 at 10:06 AM
Thank you for your email. Your enquiry has been forwarded to the claim service. In urgent cases please use the following contact information: ...
Fri, 6 Dec, 2024 at 10:07 AM
According to the General Insurance Conditions (GIC), article 2.7 Cancellation and reimbursement of the insurance premium: The insurance policy can be ca...
Fri, 6 Dec, 2024 at 10:07 AM
Thank you for your email. We would like to inform you that there are no deductible (0 excess) for the medical cover in your insurance policy. There ...
Fri, 6 Dec, 2024 at 10:07 AM
According to the General Insurance Conditions: article 1.10 Cancellation of the insurance & refund of the premium: The insurance policy can be cance...
Fri, 6 Dec, 2024 at 10:07 AM
Thank you for your email. Your enquiry has been forward to our medical / emergency assistance team. You will be contacted via email or phone shortly. ...
Fri, 6 Dec, 2024 at 10:16 AM
We kindly ask you to provide the following bank details to assist us to make the refund as soon as possible: IBAN SWIFT/BIC Bank holder name ...
Fri, 6 Dec, 2024 at 10:17 AM
Thank you for your email. We confirm the cancellation of your policy PolicyXXXX, and the amount of € xxx has now successfully been refunded to your ban...
Fri, 6 Dec, 2024 at 10:17 AM