Thank you for your email.
In order to re-activate your online account, please kindly refer to the following instruction,
1. Go to https://my.swisscare.com/#/
2. Click "forgot password", and enter your email address associated with your online account,
3. Click "Reset Password" in the email you received from Swisscare with the subtitle "My Swisscare - Password recovery",
4. Set a new password,
5. Log-in to your account again with the new password.
Please note that each time you log-in to your online account, you are required to enter a verification code, which you shall receive it per email with the subtitle "Swisscare 2FA Token - secure login code".
Please do check your junk/spam box if you do not find it in your inbox.
We remain at your disposal for any further queries.
Thank you.