The insurance policy can be canceled and a refund claimed if all of the following conditions are met:
a. The insurer is willing to accept the cancellation and reimburse the insurance premium in the event that the insured or a rightful person is able to prove with original medical certificates, death certificate of the insured party, a certification that they have been summoned by the authorities (police, judiciary or administrative) or with other original documents that there is an objective
impediment to travel or, the insured does not obtain a visa for the country of destination. A visa rejection letter from an embassy or consulate must be sent to the insurer in order to be eligible for a refund;
b. The policy can be canceled and a refund can be claimed only prior to the starting date of the period of coverage stated on the insurance certificate. After the start date, the policy cannot be canceled and no refund can be claimed;
c. Refunding of the insurance premium will be made by the insurer using the same payment method and currency as that used by the insured. Any charges for bank transfers or credit cards are not supported by the insurer.
Renewal / Termination
The policyholder can oppose the contract renewal through a written email notification at least one month before the contract expiration date.