Thank you for your email. Your request for refund has been brought to my attention.
After double verification with the credit card company, we have been confirmed that the refund has been done to the credit card which you used to purchase the insurance.
We got another information, which may be useful for you to check with your bank:
Acquirer Reference Number: XXXXXXXXXXX
The Acquirer Reference Number (ARN): Commonly referred to as the ARN or Trace ID, this number can be used as a tracking value for a customer’s bank to find a missing refund.
We hope this information finds you helpful.
Should you have any further questions, please feel free to contact us.
Thank you.